Convergence is talked about in various ways by different people. Sometimes the language or messages used can confuse.
The manufacturers fundamental propositions centre around the equipment used to connect, and the applications that run over IP networks - IP Telephony (the application to deliver VoIP), Contact Centre solutions or Unified Communications.
The people who facilitate the networks and their connectivity, talk about IP networks and how to ensure they are configured to run the range of applications available from the vendors – e.g. Remote working solutions.
Their primary market message is how they can design, source, implement and manage a total solution for a customer, bringing in the business benefits for individual elements or a total converged solution.
The ultimate customer is asking questions over the business benefits of Convergence (mostly VoIP) and wondering when and how to take advantage of the various options, and how they should migrate from where they are – efficiently.
